Privacy Notice

Introduction

The King’s Centre is committed to protecting your privacy. This Privacy Notice explains our data processing practices and your options about the ways your personal data is used. We reserve the right to change our Privacy Notice from time to time and would encourage you to check regularly for any changes that may have taken place.

What is “The King’s Centre”?

The King’s Centre is a conference centre, coffee shop and kitchen managed and owned by King’s Community Church. Our legal entities are King’s Church Centre Facilities Norwich Limited, a subsidiary of King’s Church Centre Norwich. For simplicity and because it represents how users experience our services, we will use throughout this document “King’s” covering all of the above entities.

Visitors

• We may collect personal data when you visit us, use our website, make an enquiry or communicate with us.
• Information about your use of our online content and emails, such as how you came to our website, which pages you visit, how long you remain on a page or view a video, and whether you opened an email or clicked a link. To collect this data, we use cookies and other tracking technologies – we explain more about this in our cookie policy here.
• CCTV is active within The King’s Centre.

Hirers of The King’s Centre.

• Everything within the visitor list above.
• Additional contact information to make a booking, such as name, email address, phone numbers.

Using personal data to provide our services

• We use personal data where it is necessary to provide the services you request.
• We use personal data to communicate with you, like sending booking confirmations, discussing your requirements, providing customer support and invoicing.
• We use personal data to comply with the requirements of law and as required in other exceptional circumstances.
• Under exceptional circumstances, we may be required by law to provide personal data to law enforcement agencies. e.g. CCTV footage.

We will retain your data in line with our data retention policy – CCTV for a month unless an incident requires us to keep it longer; contact and booking details for up to 2 years.

Your personal information may be shared with and processed by third parties only in the below circumstances:

• required by law;
• to protect the safety of our employees, the public or The King’s Centre property;
• required to comply with a judicial proceeding, court order or legal process;
• for the prevention or detection of crime (including fraud).

We work with service providers who have access to personal data when they provide us with services, like technical infrastructure, web and app development, marketing, analytics and survey tools. We impose strict restrictions on how service providers store, use and share data on our behalf.

We do not sell any personal data to anyone.

We do not share any data internationally, although some IT processing may be conducted by international servers.

How We Protect Your Personal Data

Protecting your data is important to us and we have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, volunteers, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of other websites you visit.

We do not use any form of automatic decision-making or profiling.

Keeping Your Data Up To Date

We always try to ensure the data we hold is accurate and up to date. Please advise us if you change any details, such as your address, contact number, etc. so that we may update our records accordingly.

You have the following rights in accordance with your Personal Data and all such requests should be made to in writing to The King’s Centre or email data@kings-norwich.com :

• Your right to be informed
• Your right to access
• Your right to rectification
• Your right to erasure
• Your right to restrict processing.
• Your right for data portability
• Your right to object

How To Make A Complaint

To exercise all relevant rights, queries or complaints, please write to Data Representative, King’s Community Church, The King’s Centre, King Street, NR1 1PH or email data@kings-norwich.com.  If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the: Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Last updated: June 2025 by the GDPR Team

Our GDPR policies are managed jointly by Kings Church Centre Norwich and for detailed policies on a specific aspect of GDPR, please visit https://kingsnorwich.com/policies