Privacy Notice

Introduction

The King’s Centre is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options about the ways your personal data is used. We reserve the right to change our Privacy Policy from time to time and would encourage you to check regularly for any changes that may have taken place.

Who is “The King’s Centre”?

The King’s Centre is run and owned by King’s Community Church. Our legal entities are King’s Church Centre Facilities Norwich Limited (KCCFN), a subsidiary of King’s Church Centre Norwich (KCCN) known as “King’s”. 

In addition to being the home of King’s Community Church, The King’s Centre hires out conference facilities and has a coffee shop. The controller for the personal data involved when you use The King’s Centre, visit our website or communicate with us, is: The King’s Centre, King Street, Norwich, NR1 1PH, United Kingdom or email data@kings-norwich.com.

Visitors

We may collect personal data when you visit us, use our website, make an inquiry or communicate with us.

• Information about your use of our online content and emails, such as how you came to our website, which pages you visit, how long you remain on a page or view a video, and whether you opened an email or clicked a link. To collect this data, we use cookies and other tracking technologies – we explain more about this here.
• Information provided when you communicate with us by phone, email, webform or in person, including records of your contact, your email address or other contact information, and other information about the reasons for the communication.
• Business information that tells us more about you from public sources like LinkedIn or Twitter.
• Marketing preferences, such as whether you have agreed to receive marketing information or newsletters about our services or whether you have opted out, and the types of services that may interest you.
• CCTV is active within the King’s Centre.

Hirers of The King’s Centre.

We may collect personal data when you enquire about or hire our facilities.

• Identification information, such as name, email address, phone numbers.
• Financial information, credit card details or bank details.

Using personal data to provide our services

We use personal data where it is necessary to provide the services you request.

• We use personal data to communicate with you, like sending booking confirmations, discussing your requirements, providing customer support and invoicing.

Using personal data where required by law.

We use personal data to comply with the requirements of law and as required in other exceptional circumstances.

• Under exceptional circumstances, we may be required by law to provide personal data to law enforcement agencies. e.g. CCTV footage.

We will retain your data for a period of seven years, as required by law.

Your personal information may be shared with and processed by third parties only in the below circumstances:

• Your information may be disclosed when we believe in good faith that the disclosure is:
  • required by law;
  • to protect the safety of our employees, the public or The King’s Centre property;
  • required to comply with a judicial proceeding, court order or legal process; or
  • for the prevention or detection of crime (including fraud).
• We work with service providers who have access to personal data when they provide us with services, like technical infrastructure, web and app development, marketing, analytics and survey tools. We impose strict restrictions on how service providers store, use and share data on our behalf.
• We do not sell any personal data to anyone.

• We do not share any data internationally.

How We Protect Your Personal Data

• Protecting your data is important to us and we have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, volunteers, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
• We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.
• Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
• When you leave our website, we encourage you to read the privacy notice of other websites you visit.

Keeping Your Data Up To Date

We always try to ensure the data we hold is accurate and up to date. Please advise us if you change any details, such as your address, contact number, etc. so that we may update our records accordingly.

Automated Decision Making and Profiling

We do not use any form of automatic decision-making or profiling.

You have the following rights in accordance with your Personal Data and all such requests should be made to in writing to The King’s Centre or email data@kings-norwich.com:

• Your right to be informed
• Your right to access
• Your right to rectification
• Your right to erasure
• Your right to restrict processing
• Your right for data portability
• Your right to object

Will I have to pay a fee? 

You will not be expected to pay a fee to obtain your personal data unless we consider that your request for access to data is unfounded or excessive. In these circumstances we may charge you a reasonable fee or refuse to comply with your request.

Confirmation of identity

Whenever we receive a request for access to personal data, we always, as a matter of policy, confirm the identity of the person making the request to ensure that we are releasing personal data to the correct person.

Right to withdraw consent

If we have asked for your written consent to obtain information, you have the right to withdraw your consent at any time. The request should be made in writing to King’s Community Church or email data@kings-norwich.com. Once we receive your notice of withdrawal, we will cease processing your data unless we have any other lawful basis on which to continue processing that data.

Important information about this privacy notice

We reserve the right to amend or update this privacy notice at any time. We will update this privacy notice as required, please check back here periodically to review any changes. This policy was last updated 16th March 2023.

How To Make A Complaint

To exercise all relevant rights, queries or complaints, please write to King’s Community Church King Street NR1 1PH United Kingdom or email data@kings-norwich.com.  If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the: Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.